Refund policy
Refund Policy
At Packuum Bags, customer satisfaction is our priority. We offer a hassle-free 30-day refund policy to ensure you are completely happy with your purchase.
Refund Eligibility
You may request a refund within 30 days of your purchase date if:
- The item is unused and in its original condition
- All tags and packaging are intact
- The product was not damaged due to customer misuse
- You have proof of purchase
Non-Refundable Items
The following items are not eligible for refund:
- Items that show signs of use or wear
- Products damaged due to mishandling or accidents
- Items purchased on final sale or clearance
- Custom or personalized orders
- Items without original packaging or tags
How to Request a Refund
To initiate a refund, please contact our support team at supportpackumm@gmail.com with:
- Your order number
- Reason for the refund
- Photos of the item and packaging
Our team will respond within 24-48 hours with further instructions.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. Once we receive and inspect your returned item, refunds will be processed within 5-7 business days to your original payment method.
Refund Timeline
Refunds are processed within 5-7 business days after we receive and verify the returned item. Please allow an additional 3-5 business days for the refund to appear in your account, depending on your financial institution.
Questions?
If you have any questions about our refund policy, please email supportpackumm@gmail.com.